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PenFed Credit Union Vendor Manager, Secondary Market in Omaha, Nebraska

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Vendor Manager, Secondary Market at our Omaha, Nebraska location. The primary purpose of this job is to lead vendor management initiatives within mortgage home loan division. This position will partner with various business units to provide vendor oversight and reporting to assist with the performance management of mortgage vendors. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Manage all aspects of mortgage vendor management activities including scorecards, due diligence, vendor oversight, implementations, and status reporting. Collaborate with assigned staff to ensure completion of tasks. Partner with contract owners to assist in initial contract negotiations and manage the contract lifecycle. Conduct invoice validations and reviews to ensure accurate billing. Review, resolve, and proactively escalate issues while performing root cause analysis to determine impacts to technical and business-related areas. Provide recommendations and solutions that will quickly resolve, correct, and mitigate the identified issue. Prioritize and track multiple projects and assignments concurrently and shift priorities as required to meet business requirements and deadlines. Facilitate and coordinate project meetings, including providing meeting agendas, taking meeting minutes, project plan updates, action item tracking, and related communications. Gain and employ departmental functional knowledge as it relates to business processes to capitalize on system enhancements and increased scalability by identifying process flow improvements. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in a related field required Minimum three (3) years’ experience in vendor management required Minimum three (3) years’ experience in project management preferred Minimum of three (3) years mortgage origination/lending experience preferred. Strong verbal and written communications skills required. Attention to detail required. MS office general knowledge required Supervisory Responsibility This position will not directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel on due diligence assignments and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-LK1