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PenFed Credit Union Senior Business Analyst, MIS Reporting and Analytics in McLean, Virginia

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Senior Business Analyst, MIS Reporting and Analytics at our Tysons, Virginia location. The primary purpose of this job is to provide actionable business and data insight for Consumer Banking business unit in daily and strategic decision making. This position will be responsible for identifying and recommending solutions, practices, and innovative techniques that align with strategic business initiatives, anticipate market changes and trends and meet financial goals. This position will also support all Consumer Banking product including payment cards, auto loans, personal loans, and education lending. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Work closely with direct management in the holistic evaluation of strategies aimed at driving profitable Consumer Banking products’ growth. Design, maintain, and document dashboards, reports, and benchmarks to alert business units to monitor business status and fluctuations. Track payment card and other Consumer Banking products’ campaign performance evaluations across all existing and prospect membership touch-points, including direct mail, digital, mobile, and call center, statements, and branch channels. Obtain quantitative and qualitative data of business processes to analyze, determine and promote data-driven decisions. Analyze data gathered from multiple sources to reconcile differences. Apply a consistent approach to data interpretation and performance measurement results. Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture. Compile, research and analyze trends in support of projects and initiatives Interpret analytic findings and formulate recommendations to share with key decision makers. Articulate findings and observations and make recommendations as appropriate. Work with Product & Channel Development, Credit Risk, Marketing, Finance, IT, and other internal business teams as well as external vendors to ensure consistent and accurate reporting while minimizing redundancy. Build new and modify existing database/ data-mart and business intelligence solutions to meet business unit objectives. Develop sophisticated financial analysis and profitability models to assess performance across credit card risk segments, vintages, and products. Interpret analytic findings and formulate recommendations to share with key decision makers. Clearly articulate findings and observations and make recommendations as appropriate. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in Economics, Mathematics, Statistics, Finance, Engineering or a related field is required. Master’s Degree in a quantitative or a related field is highly preferred. Minimum of five (5) years of experience in Credit Card or other Consumer Banking products acquisition or existing portfolio data analytics including but not limited to marketing analytics, statistical analysis, and performance evaluation within a financial services industry is required. Hands-on skills in SQL, Tableau, Power BI, PowerPoint, Excel, SAS, R, Python and proficiency working with large dataset are required. Advanced Microsoft Excel (i.e., Pivot tables, macros, Lookup, index/match) and PowerPoint skills are required Statistical analysis experience, including A/B testing, linear regression, and time series forecasting are required. Expertise in Data Warehouse and business intelligence associated tools are preferred. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to manage many initiatives simultaneously while providing progressive delivery. Effectively interact and communicate with varying levels of leadership across a broad network of resources. Strong written, verbal, organizational, and communication skills necessary. Proven project management and executive presentation skills. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-CB1

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