PenFed Credit Union Recruiting Assistant in McLean, Virginia
Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Recruiting Assistant at our McLean, Virginia location. The primary purpose of this job is to be a liaison between candidates, talent acquisition and human resources team members. You will work with candidates and new hires throughout the recruiting, selection and preboarding processes, all while providing an excellent candidate experience at all touchpoints. This position will support internal and external recruitment processes. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Serve as the liaison between candidates, recruiters, coordinators and human resources staff Move candidates through various stages of the application and hiring process Coordinate candidate interviews with hiring managers and oversee all interview logistics, including conference room reservation and preparation, day-of scheduling, and maintaining an excellent candidate experience Adhere to required deadlines and monitor the hiring and onboarding process for new employees Participate in offsite related recruiting activities which may include attending career fairs, campus career fairs, networking events, online job fairs, military recruitment events, and training seminars Provide accurate and thorough documentation on candidates in our applicant tracking system Ensure the documentation and maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including EEO statistics Act as an additional point of contact to new hires throughout their selection and onboarding process Assist on project teams related to talent acquisition initiatives This role is responsible for ensuring business continuity. Qualifications Equivalent combination of education and experience is considered. Minimum of one (1) year customer service related experience required; PenFed experience strongly preferred Experience receiving inbound customer service calls required; experience making outbound calls preferred Experience documenting customer data in a customer relationship management tool (such as Salesforce) required OR strongly preferred Bachelor’s Degree in Business, Human Resources or a related field is preferred Proficient in MS Office - including Word, Excel, PowerPoint and Outlook Have excellent verbal and written communication skills and the ability to manage and complete multiple work assignments at once Must be comfortable maintaining a presence on professional online networking sites Supervisory Responsibility This position will not directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.