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PenFed Credit Union Marketing Data and Analytics Director in McLean, Virginia

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Remote Mortgage Marketing Data and Analytics Director at one of the following locations: McLean, Virginia; San Antonio, Texas; Philadelphia, Pennsylvania; West Islip, New York; Astoria, New York. The primary purpose of this position is to lead a center of excellence for marketing data and analytics, driving revenue and profitability for the business through effective data management, insights, analytics, and reporting. This position will be responsible for leading a team and overseeing the ideation, development and implementation of a marketing data warehouse and framework, market research, analytics, data visualization, dashboarding, tracking and reporting of KPI’s, and campaign optimization. This leader will deliver strategies to promote future growth, innovation, and increased member engagement using data, including AI tools and marketing automation. They will also be responsible for ensuring data integrity throughout the entire marketing funnel and member lifecycle and will play an integral role in planning, budgeting, and optimizing marketing and business development strategies. * This position is available remotely within 100 miles of job location * Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Lead a team focused on optimizing business results through analytics and the use of data. Partner with Marketing Directors, Finance, Secondary Markets, Operations, Servicing, and each line of business to lead member insights and research – both qualitative and quantitative. Define and oversee full data and analytic lifecycle from impression-to-closed loan and beyond to servicing to improve business profitability and member satisfaction. Manage periodic and ongoing research initiatives to support, validate and define customer segmentation, competitive positioning, department/category strategies and other business needs. Oversee the use and acquisition of 1st and 3rd party data for analysis, research, strategy development and campaign execution. Oversee the creation and maintenance of a marketing data warehouse and infrastructure. Implement change control and data definition procedures to ensure on-going data integrity. Define the framework and build requirements to develop our marketing automation and AI capabilities: namely increasing personalization through technology, methods, automation, and infrastructure in partnership with product analysts, IT, and other data management teams to support long-term business growth. Drive strategy development, innovation, and the planning process through organized and effective analytics, insights gathering, and financial modeling. Actively follow industry trends and ensure team is assessing, and strategically acting on, platform and landscape changes as they occur. Plan, organize and implement studies to determine the Return on Investment (ROI) and evaluate the effectiveness of marketing campaigns and initiatives. Create innovative data visualizations (e.g., tableau dashboards, interactive charts, info graphics, etc.) that translate complex data into clear, concise takeaways. This role is responsible for ensuring business continuity Qualifications Equivalent combination of education and experience is considered. Bachelor's Degree required in Marketing, Research, Business, Economics, Computer Science, Engineering, Statistics, or Business Analytics. Master’s Degree or MBA preferred. Minimum of twelve (12) years’ experience in Marketing Data Analytics and/or Data Science. Minimum of five (5) years’ experience in management, preferably in a financial services environment. Proven track record of improving business results through data analysis and the application of data to marketing and business development processes. Ability to lead complex data solutions projects and work closely with the IT/UX team to create viable solutions for the marketing department and member experience. Prior experience successfully leading data warehouse implementations. Knowledge of artificial intelligence, big data, research methods and techniques, statistical and other methods used in the analysis and projection of data, survey methods, marketing automation, and analytical techniques. Ability to plan, direct, and advise others on highly complex and sensitive projects and prepare and present technical reports Strong written and verbal communication skills; high degree of proficiency in synthesizing and communicating data from a variety of disciplines. Strong organizational skills, ability to multi-task, meet deadlines and manage priorities. Knowledge of CRM and marketing automation solutions systems including Salesforce, Google Analytics, Adobe Campaign and Adobe Cloud services. Knowledge of Tableau, Microsoft Office products and other graphics or presentation software; familiarity with statistical software desirable. Knowledge and experience within the financial services industry. Supervisory Responsibility This position will directly supervise employees Licenses and Certifications There are no additional licenses and/or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. * Travel Ability to travel to various worksites, industry events, and be on-call is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-187892656_AS1

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