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PenFed Credit Union Director, Operations Business Intelligence & Analytics in McLean, Virginia

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Director, Operations Business Intelligence & Analytics at one of the following locations: McLean, Virigina; San Antonio, Texas; Eugene, Oregon. The primary purpose of this position is to integrate insights from various platforms (CRM, Telephony/IVR, CSAT, etc.) to design, develop and deliver standard executive, operational and ad hoc reporting, to support management decisions and external reporting requirements. This role will expand the use of PenFed’s business intelligence platforms and the underlying data infrastructure supporting them. This role will own the governance of the strategy, competitive analysis and drive to ensure corporate/business strategic initiatives are supported, implemented and communicated with the processes and framework necessary for success, ensuring compliance with the program as well as all related regulations, policies and procedures. The incumbent will lead change management, act as a management consultant and be an operational leader helping PenFed to clarify fast-moving strategic priorities and tackle operational challenges. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Maintain deep end to end understanding of analytics from descriptive to predictive analytics including Machine Learning across data ingestion, prep, development, and end user adoption. Create, maintain, disseminate, and/or generate excitement for tools to facilitate everyday business management and opportunity analysis across team(s) to support objectives. Responsible for the direction and development of team members to ensure deliverables are timely, accurate, and effective in helping to achieve PenFed’s objectives. Recruit, train, supervise, evaluate, and develop analysts to increase knowledge, skills, and quality of output. Assign projects to appropriate individuals and ensure timely and accurate completion. Provide data and dashboards to be presented at executive meetings, town hall presentations, strategic plans and business unit reviews. Create staffing models to support budgeting. Maintain models and work with databases of relevant business information to conduct analysis. Evaluate data quality ensuring standards and guidelines are met. Research, analyze and communicate comparison of competitive data. Develop, design and program complex financial models for special studies and regular departmental functions. Identify/quantity/recommend strategies or tactics to realize business opportunities, optimize processes or mitigate operational issues. Direct end-to-end model design and development which includes but is not limited to identifying objectives, sampling, testing/validation, calibration, and monitoring performance. Ensure adequate internal control processes around model development, implementation and validation are established. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in Business, Data Science or a related field is required. Minimum of twelve (12) years of experience in data analysis and/or business intelligence. Five (5) years of direct management experience. Experience in financial services (banking, wealth management or lending) is strongly preferred. Hands on experience and aptitude to go deep when needed into technical aspects like machine learning and statistical modeling Experience using structured strategic thinking, analytical processing, problem-solving and synthesizing ideas Excellent communication skills Experience in growing and mentoring a team, creating career progression opportunities Proven track record developing and managing advanced analytics capabilities. Supervisory Responsibility This position will directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and be on-call will be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-CB1