PenFed Credit Union Director IT Data Networks and Voice Services in McLean, Virginia
Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a IT Data Networks and Services Director at our McLean, Virginia location. The primary purpose of this position is to lead IT teams in the development, delivery and support of innovative strategies, processes and technical solutions that advance advance IT division objectives and standards aligned with PenFed strategy. The director will promote the engagement and professional development of managers and employees within assigned responsibility areas. Responsibilities The Director of Data and Voice Networks is responsible for the design, integration, and management of the PenFed enterprise-wide data and voice networks and technologies. Manages an IT staff of 15 – 40 employees (senior managers, managers, supervisors, technical leads) May oversee work performed by contractors Participates in the development of IT division objectives Directs the design, development and implementation of technical solutions in the relevant IT technical disciplines in support of IT division objectives and PenFed strategy goals Manages multiple complex projects or technical functions requiring enterprise-wide integration and service Promotes industry best practices and supports IT division standards Manages the development of - and ensures compliance with - IT division technology and security standards, governance processes, and performance metrics to ensure IT delivers value and security to the enterprise Works with business, service providers and vendors to establish SLAs that support business objectives. Monitors and modifies SLAs as required. Selects and manages vendors and service providers. Participates in the development of IT budget, schedule, and team resources Ensures staff has the resources and skills needed to support all work initiatives within multiple teams and functions. Forecasts new skills requirements based on emerging technologies and business/member demand Meets regularly with direct reports to ensure high employee engagement Meets regularly with the managers, leads and teams to gather work statuses and discuss progress and obstacles Provides advice, guidance, encouragement and constructive feedback Promote culture of high-performance, continuous improvement and commitment to quality and accountability Establishes measurable individual and team objectives that are aligned with PenFed IT division organizational goals Documents and presents performance assessments Provides input to the identification and development of potential future leaders Qualifications Equivalent combination of education and experience is considered. Bachelor’s or Master’s Degree in related field Twelve years of work experience 5 years IT management experience Strong Network (LAN/WiFi/WAN) , Edge security (Firewalls, IPS/IDS, DMZ, Remote Access) and Voice experience in a cross-functional environment Strong knowledge and experience of Enterprise Networking and Voice Technologies, such as Cisco, DNS Technologies, Remote Access Solutions, F5 LTM/GTM Capabilities, SBC, Contact Center and Monitoring Excellent leadership capability, executing as appropriate in the areas of responsibility Excellent written and verbal communication skills Excellent interpersonal skills including mentoring, coaching, collaborating, and team building Excellent time management, problem solving and multi-tasking skills Superior presentation skills Strong knowledge of the technologies, methodologies and practices in multiple relevant IT technical disciplines Requires experience in directing managers, multiple teams/functions and building relationships with people at a variety of management levels Knowledge of the roles, skills and technical knowledge required to achieve goals within multiple IT technical disciplines Supervisory Responsibility This position is responsible for supervising employees Licenses and Certifications CCNP, CCAr, or CCIE prefered Industry and academic certifications in related technical discipline(s) Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and be on-call is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.