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PenFed Credit Union Digital Product Owner, Consumer Banking Technology in McLean, Virginia

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a Digital Product Owner, Consumer Banking Technology at our Tysons, Virginia location. The Digital Product Owner will be responsible for the backlog of our existing online and mobile experience as we work in unison with Consumer Banking stakeholders to build out the new experience on a modern technology stack. The Digital Product Owner will determine how best to serve digital banking needs for PenFed and its members. This includes all experiences related to Retail/Consumer Banking surrounding products such as Checking, Savings, Auto Lending, Personal Loans, Credit Cards, Payments, etc. They will represent the member's voice and stakeholders to ensure that the experience provides value to the member while aligning with their respective line-of-business strategy. The Digital Product Owner will collaborate closely with the Consumer Banking line-of-business (LOB) Product team, External Vendor(s), User Interface Design, Technology, and Marketing to deeply understand business priorities and member needs to deliver a best-in-class member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Collaborate closely with Consumer Banking LOB Product team, Experience Designer, Technology, Marketing, Finance, Legal, Risk, Fraud and Compliance/BSA/AML partners to create and drive initiatives.

  • Build and help define product vision and roadmap that aligns with the overall strategic intent and communicate them with the team and stakeholders. Prioritize the backlog based on the overall product vision and strategy.

  • Represent the voice of the member within the Consumer Banking Technology Organization delivery team and convey story details; make decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.

  • Advocate for the LOB to influence and drive overall digital strategy and delivery.

  • Provide industry experience and insights to solve complex digital banking challenges.

  • Accountable for defining and developing requirements (features, user stories, user acceptance criteria), value propositions for digital banking experiences.

  • Collaborate with the Experience Design team to create prototypes, user-interface mock-ups, service level blueprints, personas, and requirements for any digital banking development effort.

  • Deliver member value iteratively, managing digital banking experiences through various launch phases and follow-on releases. Grooming the backlog of enhancements and determining the suitable feature to deploy at the right time - based on need, feasibility, budget, capacity, and roadmap. Take responsibility for devising and executing the delivery plan for digital banking experiences.

  • Anticipate changes within the Consumer Digital Banking space and recommend solutions/enhancements for future web/mobile optimizations.

  • Measure and track digital banking experience KPIs that inform digital banking experience roadmaps and enhancements.

  • Facilitate the creation of digital collateral that accompanies a release, including FAQs, presentations, white papers, or blogs packaging the digital experience.

  • Accountable for partnering with LOB Product Manager and other stakeholders to flawlessly deliver the digital banking experience programs, especially with credit union readiness to support new experiences. Ensure digital banking experience education is included in comprehensive initiative training to help teams and document business process changes.

  • Work with internal/external teams to develop, conduct, and assess online user tests to identify future enhancement opportunities and onsite testing strategies (AB, Multivariate, and targeted experiences).

  • Understand and adhere to the PenFed's risk and regulatory standards, policies, and controls according to the PenFed's risk appetite. Identify risk-related issues needing escalation to management.

  • Maintain PenFed internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Promote an environment that supports diversity and reflects the PenFed brand.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelors’ degree in related field required, Masters’ or advanced degree preferred.

  • Minimum of ten (10) years of experience as a product manager managing digital banking experiences.

  • Minimum of five (5) years of direct management experience.

  • Experience developing software or products designed for a digitally savvy consumer- a deep understanding of banking products and banking customer interactions.

  • Demonstrate a strong understanding of the consumer banking landscape and products (Deposits/Loans/Cards/Money-Movement/Fraud).

  • Able to develop and evolve member-centric experiences throughout member decision journey; member-centric mindset.

  • Track record of delivering (success and failures, alike) -- and have a history of driving customer/member and business impact.

  • Must possess a unique blend of business and technical savvy, strategic vision, and commitment to owning products from ideation to post-launch.

  • Able to go deep on tech trends, architectural questions, stack control points, roadmaps, and influence dev-cycles.Be comfortable with digital strategy, portfolio prioritization, go-to-market, tracking KPIs.

  • Knowledge of emerging technologies and partners that could accelerate our progress in digital banking.

  • Working experience as a successful Agile Product Owner in digital. In-depth knowledge of Agile process and principles, experience with JIRA / Confluence.

  • Advanced written and verbal communication, presentation, and leadership skills.

  • Strong analytics, strategic and innovative thinking, and customer empathy.

  • Experience working with Salesforce.

  • Experience with BI, reporting, dashboards, and analytics requirements.

Supervisory Responsibility

  • This position will supervise employees.

Licenses and Certifications

  • There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call will be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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