Job Information
PenFed Credit Union (Hybrid) Mortgage Servicing Cash Management Specialist in Irving, Texas
Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.
PenFed is hiring a (Hybrid) Mortgage Servicing Cash Management Specialist at our Irving, Texas location. The primary purpose of this job is to insure timely and accurate recording of financial transactions for a variety of payment types, methods and frequency as well as transactions related to any/all member’s mortgage accounts. This position will work collaboratively with multiple business units to ensure company guidelines and regulations are met.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Timely and accurate processing of various payment related transactions, including, but not limited to: payment posting, reversals, return item processing, payoff processing, check disbursement, and daily balancing.
Develop and maintain knowledge of the mortgage system of record and its use in performing various Cash related functions as well as related functional areas such as escrow, loss mitigation, etc.
Reconcilement of posted items and resolution on posting rejects.
Provide superior customer service skills to internal and external parties.
Meet accepted SLA levels for all customer inquiry tasks.
Contribute to the development and refinement of PenFed mortgage servicing policies and procedures.
Complete projects and assist with audits as assigned by manager/supervisor.
Possess a good working knowledge of servicing guidelines and regulatory requirements established under NCUA, RESPA, CFPB and PenFed.
Advise manager/supervisor of common issues and errors in order to improve processes.
Maintain confidentiality of member’s information.
Maintain awareness and report any instances of concern consistent with the PenFed risk culture and established policies and procedures.
Meet established standards and guidelines with regard to compliance, job knowledge, quality attendance and punctuality, efficiency, initiative, member service and overall performance.
Qualifications
Equivalent combination of education and experience is considered.
Associates Degree or higher and/or equivalent work experience 1-2 years of mortgage experience
Computer literacy including, but not limited to, Windows, Excel, Word and Outlook
Strong math aptitude
Demonstrated analytical and problem solving skills
Strong written and verbal communication and interpersonal skills
Ability to work effectively with internal partners such as loss mitigation, auditing, and compliance.
Ability to work under pressure in a fast-paced, priority work environment.
Present a positive and professional demeanor at all times
Self-motivated
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568 .