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PenFed Credit Union Senior Cash Management Specialist in Frisco, Texas

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Senior Cash Management Specialist at our Frisco, Texas location. The primary purpose of this role acts as subject matter expert in processing consumer and mortgage loan payments, payment reversals, monetary adjustments, and cash transactions on the Loan Servicing system. This position also performs other cash and monetary functions as assigned including the set up and maintenance of automatic loan payments (ACH), researching payment transactions and responding to inquiries (written, email and MSP tasks). In all interactions this position must provide accurate and timely information with excellent member service for both internal and external stakeholders, adhering to applicable regulations and requirements. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Assists the department supervisor/manager in day to day direction, prioritization of staff and workflow Assists the team in the daily operations of department duties Acts as initial escalation point of contact on issues, delays, member inquiries etc. Assists supervisor/manager in mentoring, coaching, and timely feedback on performance of team Creates and updates departmental procedures and job aids Functions as a department subject matter expert (SME) Responsible for advanced level tasks which may include loan level reversals and reapplications, or reversal of funds to checks and/or wire transfers. Works with the Investor Reporting Manager to determine appropriateness of reversal requests Keeps supervisor/manager advised of all issues, unresolved escalated items and/or potential risk/exposure issues Assist in monitoring vendor relationships for BillPay and lockbox. Manages departmental reports to ensure completion Trains other processors to review and manage system functions and reports Works on special projects and any other duties assigned Consistently complies with all company guidelines Analyzes daily suspense aging report, post suspense funds when applicable according to client and investor rules Interprets previous servicer history to facilitate the reversal of payments that were applied by a previous servicer Assists in the preparation of audits by gathering required documentation Performs supervisory tasks for nightly closing of the department during the absence of the Supervisor, including, but not limited to: Ensures that all payment and payoff batches are closed Ensures the check deposit is prepared and transmitted to the Federal Reserve Bank Ensures that all lockbox files are received and processed at the data center Secures of all negotiable instruments This role is responsible for ensuring business continuity. * Qualifications Equivalent combination of education and experience is considered. High School Diploma or GED required Five plus (5+) years of current banking experience or related payment processing experience Experience with BKFS MSP preferred but not required Computer literacy, including but not limited to Windows, Excel, Word, Outlook Strong math aptitude essential Demonstrated analytical and problem-solving skills Excellent written and verbal communication and interpersonal skills required Supervisory Responsibility This position will not directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-LK1