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PenFed Credit Union Research and Correspondence Support Specialist in Frisco, Texas

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. Penfed is hiring a Research & Correspondence Support Specialist at our Frisco, Texas location. The primary purpose of this role is to support the maintenance of member contact through non-verbal communication methods received in multiple formats. The individual will be responsible for all inbound and outbound communications through non-verbal correspondence, while providing responses in a professional, accurate, and timely manner. In addition, the individual will route specific inquiries to appropriate areas of expertise. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Receive, inspect, and distribute all inbound documentation and correspondence as received through various shipping methods including, but not limited to, USPS, FedEx, USPS, DHL, courier services, etc. Prepare and process all outbound documentation and correspondence as needed through various shipping methods including, but not limited to, USPS, FedEx, USPS, DHL, courier services, etc. Utilize appropriate equipment and technology for the scanning, upload, and maintenance of correspondence as directed; manage the retention and shipment of all documents and/or correspondence received through inbound methods and/or outbound methods as required. Maintains applicable mailroom equipment and applicable support mechanisms including, but not limited to, processing first class, standard, certified, registered, international, and parcel mail packages, maintain postage account through select equipment, maintain records for expenditures for postage or mail services, and perform all functions related to bulk mailings or postal reports. Assist with the check processing and printing process as directed; manage the outbound shipment of payment processes as directed. Document all inbound and outbound correspondence as direction through the utilization of the mortgage loan servicing system and/or systems of record as applicable. Monitor and ensure assigned tasks are being completed in an accurate and timely fashion in accordance with established standard levels of service. Qualifications Equivalent combination of education and experience is considered. Education and/or experience that provides the necessary skills and knowledge to satisfactorily perform essential role functions. Minimum of four (4) years in a financial institution with exposure to residential lending is required; mortgage servicing experience is highly preferred. Experience in utilizing automated loan-servicing systems is required. Sagent (FiServ/LoanServ) and/or BKFS (Black Knight/MSP) skills and knowledge gained through practical experience is highly preferred. Supervisory Responsibility This position will not directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel to various worksites and to be on-call as needed is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-LK1

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