PenFed Credit Union Agent Services Administrator in Fredericksburg, Virginia
Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Agent Services Administrator at our Fredricksburg, Virginia location. The primary purpose of this job is to support our Real Estate Sales office. This position will provide operational, administrative, and social media support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Maintain listings, sales, settlements, and processes. Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters. Keep records on all MLS functions such as agent additions, terminations, and transfers. Provide support for the assigned offices in a variety of areas including but not limited to, processing checks, processing listings/contracts/settlements, agent processing, ordering agent materials, greeting visitors, and answering office phones. Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools. Serve as POC for all social media activities for the branch, including creating lively and engaging posts on social media platforms. Perform the duties of a receptionist maintaining the front desk area in a professional manner and ordering office supplies as needed. Interact with Agents, staff and clients providing assistance and support as needed. Assist with development and implementation of advertising, marketing, and social media initiatives. Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations. Provide support to Branch Manager in a variety of areas included but not limited to recruiting, retention, training and sales meetings. Qualifications Equivalent combination of education and experience is considered. High Schools Diploma or Bachelor’s Degree (preferred) in related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. Highly proficient in Microsoft Office (Excel, Word, Power Point, email) Excellent business communication skills and ability to multi-task are critical. Accounting and/or bookkeeping experience helpful. Strong organizational and interpersonal skills required. Supervisory Responsibility This position will not directly supervise employees. Licenses and Certifications N/A Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Limited travel to various worksites is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.