PenFed Credit Union Lead Generation Specialist in Flower Mound, Texas
Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring an Lead Coordinator in Flower Mound, Texas. The primary purpose of this job is to contact, manage, distribute and follow up on sales leads for Berkshire Hathaway HomeServices PenFed Realty) agents from a variety of sources including: the Berkshire Hathaway HomeServices PenFed Realty and PenFed Credit Union websites, the AMS (Automated Marketing System) lead Generation system, the Berkshire Hathaway HomeServices PenFed Realty Relocation program and all other future lead generation sources. Maximize ad conversion and performs all lead and agent follow up and lead incubation tasks using a variety of internet based tools in conjunction with some print media (e-mail and drip info campaigns as well as direct mail and phone technological activities and solutions). Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Manages each lead that comes into the office to make sure it is properly followed up with until converted. Approves all inactive leads prior to removing from call campaign. Sets all inbound seller appointment requests Backup for outbound seller calls and sets appointments for listing partners Create the phone schedule for the agents floor time Holds bi-monthly lead reviews with each agent individually Manages the agent training schedule Creates and maintains our CRM plans to make sure leads are followed up with and tracked. Runs morning sales huddle when Branch Manager is not available Runs bi-monthly call night when Branch Manager is not available Cross trained to fill in for Ambassador of First Impressions as needed. Qualifications Equivalent combination of education and experience is considered. High School Diploma required. Two years work expereince in related field required. Strong knowledge of Microsoft Outlook , Word and Excel applications. Proficient verbal and written communication skills required. Effective, positive interpersonal skills are required. Must exercise strong customer service skills, and be able to work well independently. Ability to work effectively under aggressive deadlines required. Effective time management skills required. Competencies – To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Customer/Client Focus. Ethical Conduct. Personal Effectiveness/Credibility. Interpersonal Skills Oral Communication Skills Problem Solving Skills Ability to Maintain Confidentiality Written Communication Skills Quality control Dependability Safety and Security Adaptability Planning/Organizing Supervisory Responsibility This position has some supervision responsibilities. Licenses and Certifications Texas real estate license required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Travel Local travel to various worksites is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.