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PenFed Credit Union Dealer Relations Manager, Northern California (Remote) in California

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Dealer Relations Manager, Northern California (Remote) at one of the following locations: San Francisco, California; Oakland, California; Sacramento, California; Los Angeles, California; or Corona, California. The primary purpose of this job is responsibility for indirect auto sales activity within a designated market or territory. This position requires the ability to collaborate effectively with management to define and execute standardized sales and marketing practices to automotive dealerships, as well as oversee the promotion and continuous development of indirect auto sales strategies, to meet or exceed business objectives. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Promote and share best practices with dealer partners, while providing exceptional customer service, support and advocacy for our indirect auto lending products and services. Maintain existing dealer relationships and expand dealer and dealer group relationships, within assigned market, to generate new business opportunities. Manage the dealer body within assigned market to meet and exceed all performance plans and objectives to include volume, book to look, conversion %, days in for funding, quality mix, and other KPIs. Develop and promote business relationships, utilizing consultative business and selling practices, with dealership personnel to drive profitable origination volume. Maintain consistent and accurate communication with dealer partners to ensure they’re knowledgeable and updated on our current indirect products, pricing, programs, policy and operational practices. Establish strong relationships with new and existing dealers and larger dealer groups to improve existing dealer relationships and performance, and work closely with leadership on non-performing dealers in order to promote profitable business growth and exceed objectives. Review performance scorecards with dealership management and council dealers on quality and quality of loans being submitted. Effectively train dealers on the indirect rate sheet and policies including ensuring that we receive complete and accurate loan packages. Create and maintain records of dealer visits through completion of a detailed Dealer Contact Report and maintain accurate and timely documentation on those DCRs. Maintain a thorough understanding of state and federal laws and regulations related to indirect auto lending, dealer retail sales, and credit union compliance including bank secrecy and anti-money laundering laws as well as serving as subject matter expert on our indirect lending products, programs, policies and procedures. Ability to work well in a collaborative team environment as well as independently to meet business objectives. Exudes positivity and strong commitment to meeting business objectives and the goals of the indirect auto lending team. Perform other tasks as assigned that support indirect lending operations. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in a related field or a combination of education and experiences that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. Minimum of eight (8) years of experience within a financial organization or dealership finance management. Knowledge and understanding of sales or indirect auto finance operations, strong prospecting, sales, negotiation, and influence skills and minimum of 3 years of customer service experience. Dealer Services Experience with the ability to interact with various levels of management preferred. Credit underwriting experience and strong organizational, multi-tasking, and prioritizing skills required. Must be available and willing to work flexible hours/schedule similar to car dealerships - to include nights, weekends, and holidays as scheduled. Sales territory will vary based off home location and can expand across various states, regions. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel Ability to travel up to 75% of the time Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. #LI-TO1