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PenFed Credit Union Systems Administrator II in Alexandria, Virginia

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Systems Administrator II in Columbia, Maryland; Alexandria, Virginia; Capitol Hill in DC or Wichita, Kansas. The primary purpose of this position is to install, configure, troubleshoot, and maintain workstation, server, telecommunications and network systems, printers, and peripherals for PenFed affiliated companies and assigned customers across the Local Area Network and Wide Area Network. This work involves assisting in the design and development of local area networks; providing router and other network equipment maintenance and monitoring; and resolving problems associated with this equipment and the network. The Systems Administrator II role gains exposure to some of the complex tasks within the job function and will be next level support for Systems Administrators. Along with coordination among PenFed Realty IT, this position will be required to collaborate with third party vendors and be responsible for those vendors’ invoicing. As needed, this position supplements our Help Desk staff by responding to customer inquiries.

This will be a hybrid remote position, example: (80% or more Work From Home Opportunity)

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Provide high level technical support to computer users in a variety of application software packages.

  • Troubleshoot cloud and premise-based network, telecommunications, security, conference room and collaboration technology, printing, and server problems independently.

  • Perform installations, security vulnerability remediation, upgrades and troubleshooting of network, workstation, server and phone system hardware and software.

  • Perform installation and configuration of various LAN devices (e.g., routers, firewalls, switches, printers, scanners, wireless access points).

  • Discuss technical requirements with vendors and provides technical specifications.

  • Assist in the preparation of network systems specifications and technical documentation for network systems in coordination with business units and vendors.

  • Coordinate support and assist users in the use of a variety of hardware devices and software packages including the implementation of new devices and software, leveraging enterprise application management and imaging/deployment tools.

  • Troubleshoot workstation problems directly for employees and agents.

  • Ensure workstation configurations conform to corporate specifications and policies.

  • Keep abreast of current technology; research developments in network hardware and software products as they may apply to the enterprise.

  • Analyze, design, test, install, document, and maintain computer systems which have a moderate to high degree of complexity.

  • Develop reports and maintain and established asset inventories.

  • Provide timely and accurate updates to company’s problem management reporting systems.

  • Coordinate with other PenFed IT departments, such as Integration Services, Network Services, Telecom, and Information Protection, to ensure their workstation and network requirements are met.

  • Perform technical analysis of new and existing offices and contribute to department wide process improvements.

  • Responsible for the procurement of goods and services to meet needs and budget.

  • Responsible for third party and vendor invoice GL/cost center designation and submittal.

  • Make educated, thoughtful, and agile decisions that could affect the entire organization.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelor’s degree in Information Systems or equivalent work experience that provides the necessary skills to perform the essential job functions

  • Minimum of 5 -8 years’ experience in IT Support is required

  • Excellent customer relations and verbal and written communication skills required

  • Strong general knowledge of Microsoft Windows 7 and later, and MAC OS a plus

  • Requires solid working knowledge of personal computer software and hardware, particularly Google Workspace, Office 2019, and O365, as well as knowledge of common personal computer peripherals

  • Strong knowledge of installation, troubleshooting and maintenance of Windows Servers (2012 and later) required, some Linux preferred

  • Solid understanding of network technologies, Ethernet, Gig-E, Fast Ethernet, Network Security Design, Firewall, Route filtering, wireless access points, DNS, VPN, LAN/WAN, Network Architecture, Database and OS Security, Anti-Virus, Active

  • Directory, cloud-based Identity Access Management (IAM) routing/switching protocols/technology, and an in-depth knowledge of TCP/IP

  • Ability to manage a physical infrastructure - including cable termination, patching, and labeling – required, including running, terminating, and troubleshooting cable

  • Ability to work independently with minimum supervision, and possession of good organizational skills, strong research skills, and problem-solving skills

  • Demonstrated ability to manage rapidly changing priorities, as well as to successfully plan and coordinate projects across geographic areas and office

  • Ability to work after-hours and being “on-call” to limit impact/exposure to internal and external customers

Supervisory Responsibility

  • This position will not directly supervise employees.

Licenses and Certifications

  • CompTIA , Microsoft, Cisco, and Google Workspace Administrator certifications are preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Physical requirements may also include lifting ceiling tiles, climbing ladders, lifting, pulling, and squatting.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

<25% travel using a personal vehicle with mileage reimbursement. Reliable transportation is required. Traveling/driving to customer locations and occasional overnight travel may be required.

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