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PenFed Credit Union (Remote) Producing Sales Manager in Alexandria, Virginia


Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Remote) Producing Sales Manager at our Tysons, Virginia or Alexandria, Virginia location. The Producing Sales Manager proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals while supporting a small team of Loan Officers. The primary purpose of this job is to manage a self sourced pipeline while leading and developing a team of Agent Mortgage Loan Officers and manage daily sales activities to ensure Key Performance Indicators (KPI’s) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships.

  • Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

  • Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships.

  • Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

  • Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

  • Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

  • Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

  • Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

  • Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

  • Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success of the assigned team.

  • Support the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

  • Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

  • Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

  • Model sales skills and becomes the LO’s accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

  • Ensure established sales activities are being executed by the assigned LO’s.

  • Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

  • Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

  • Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.


Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in Management, Marketing or a related field is required.

  • Minimum of five (5) years’ of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

  • Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

  • Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

  • Must be able to work well in a team environment.

  • Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

  • Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

  • Proficiency with personal computers as well as pertinent software packages.

  • Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization. Excellent verbal and written communication skills.

  • Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.


Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.