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PenFed Credit Union Items Processing Specialist, II in Alexandria, Virginia

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring an Items Processing Specialist II at our Kingstowne Branch in Alexandria, Virginia. The primary purpose of this job is to ensure accurate allocation and availability of checks and/or financial instruments after analysis for acceptance, fraud risk and posting method impact to future payments, investor agreements, and reporting. The incumbent will be responsible for analyzing exception and return items requiring specialized handling from multiple sources within posting deadlines, and according to State, Fed and governing body regulations and PenFed established policies and procedures. This role is relied on to be the the subject matter expert on check acceptance, items processing, Federal Reserve files, funds availability, and UCC, regulations and policies governing the same. Support team, consumer banking, internal partners and PenFed goals and objectives to provide the best member experience and protect from losses.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Analyze, distribute, or process checks, electronic files, and/or financial instruments while following established departmental policies and complying with Federal guidelines and PenFed policy and procedures.

  • Detect and report potential fraud transactions, checks, and suspicious account activity to management for further investigation and referral to BSA and FSO for additional review and compliance with provisions of the Bank Secrecy Act.

  • Ensure all financial transactions, processing and responses to members are within dictated time frames as determined by PenFed, regulations, and FRB.

  • Analyze reports and transactions for anomalies such as large dollar amount transactions.

  • Research and resolve rejected items and/or transactions requirement additional information for proper posting.

  • Reconcile transaction activity and balance all GLs, reporting, and FRB files daily.

  • Reconcile GL entries related to transactions processed, identify GL funds, and take appropriate actions.

  • Research and resolve discrepancies for checks and other financial instruments; respond to members and internal departments (to support CFPB, subpoenas, executive correspondence) within dictated time frames as determined by PenFed, and regulations.

  • Research and apply loan payoffs, adjust interest and fees, verify method for proper credit reporting and lien releases to insure titles are released to the appropriate recipient.

  • Assist and compile daily or monthly production reports as directed by management.

  • Provide support to teammates by assisting with new processes, procedures, and cross training in areas to develop skills to support the team.

  • Ensure all member documents that contain nonpublic personal information are secure and undisclosed for compliance with Regulation P of the Gramm-Leach-Bliley Act under guidelines enforced by the CFPB regulatory agency.

  • Other duties as assigned by management.

Qualifications

Equivalent combination of education and experience is considered.

  • Associates Degree, preferred.

  • Minimum of three (3) years of experience with processing of financial instruments or experience analyzing and reviewing fraud trends is required.

  • Experience using standard computer software such as Microsoft Word and Excel.

  • Knowledge of financial institution structure, products, policies and procedures preferred.

    Work Environment

    While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

    • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

    Travel

    Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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